Delivery, Returns and Warranty

Delivery

Shipping on the next business day by FedEx or UPS.

All associated customs clearance fees and taxes for all items shipped to outside of the UK (excluding EU countries) are paid by the buyer.

Orders from EU countries that are below 150 Euro will not require VAT payment upon goods' receipt in the EU country of destination. For all EU orders over 150 Euro VAT will be due upon receipt of goods, charged by the local customs via courier.

 

Returns Policy

Orders placed within the UK can be returned within 28 days for a full refund. Buyer bears the responsibility to pay all associated postage fees. Postage fees are not refundable.

Orders placed from outside the UK  are non-refundable.

 

Warranty Policy

Orders placed within the UK:

Faulty items can be returned for for a full refund or replacement. Free return shipping label will be provided.

Orders placed from outside the UK:

Faulty items can be replaced after remote diagnostics by Ivideon technical support team. Buyer may need to provide the evidence of physical destruction of a faulty item. Free shipping will be provided. All associated additional customs clearance fees will be covered by Ivideon (DDP shipping terms).